Management Support Officer (Bookshop)
The English Islamic Bookshop is seeking a dynamic and experienced Management Support Officer to ensure the smooth operation of our bookshop. As the support team, you will be responsible for managing all aspects of the bookshop, including inventory management, customer service, staff supervision, and sales performance. If you have a passion for books, methodical and meticulous in your inventory management, and a customer-centric approach, we invite you to apply for this exciting opportunity.
JOB DESCRIPTION
Manage MCAS Bookshop
Manage daily store operations including opening & closing of store.
Ensure the operation is compliance with SOP.
Ensure proper handover to the next staff on duty.
Engage with customers and provide information and recommendation.
Operate the cash register accurately for sales payment, membership fees, courses fees, zakat and donation payment.
Ensure the cleanliness of the store and merchandise are well-displayed.
Liaise with internal department accordingly for updates on courses, fees, etc.
When there is a direct sale, issue invoice and monitor payment to be recorded.
Ensure preparation of roster and honorarium for part timers & proper handover.
Ensure adherence to all Financial procedures (i.e; Inter-Department Transfer, Purchase Requisition etc).
Ensure inventory is adequate for all distribution channels (physical and online bookstore) and can cover direct demand from customers
Online store
Assist to ensure orders are being attended to and updated daily.
Ensure orders are being mailed out on time.
Manage inventory level including mailers.
Ensure orders are recorded in SAP.
Social Media, events and promotions
Handle Instagram postings for events, promotions, and interactions.
Ensure Instagram messages are being attended to within 24 hours.
Ensure Instagram postings and contents are in compliance with SOP.
Monitor Instagram insights to analyse on statistics.
Schedule manpower for events.
Prepare monthly book reviews to be submitted to CA for EDM.
Others
Any Other Ad-hoc Matters As Assigned By HOD and/or management
Assist other Da’wah & EIB Staff as assigned by HOD and/or management.
Undertake MCAS event project/activities as assigned by the management.
WHAT WE OFFER
An environment that fosters innovation, creativity, and collaboration.
Opportunities for personal and professional development through networking and learning.
Exposure to diverse projects that will challenge and enhance your skills.
The chance to contribute to a meaningful digital transformation journey.
REQUIREMENTS
Mininum Diploma in any related studies.
Knowledge of SAP Business One (Preferred).
Experience in retail or in marketing (Preferred).
Strong interest and knowledge on Islamic book titles and trend.
Possess entrepreneurial principles and practices.
Experience in visual merchandising and presentation.
Possess excellent customer service delivery and engagement.
Able to work independently as well as in a team.
If you're ready to embark on a unique career path and join a team that values your individuality, we invite you to apply and experience the unparalleled networking, learning, and development opportunities that await you.
We offer a remuneration package that will commensurate with your qualification and experience. All new employees will be appointed on a contract basis. Please email your resume and full detailed qualifications, experience, current and expected salaries and a recent photograph to: hr1@mcas.sg. We thank all applicants for their interest, but only those selected will be contacted.
