FAQs on Converts' Learning Support
1What is the Converts' Learning Support (CLS)?
The CLS is an initiative designed to improve attendance, course completion, and sustained engagement among converts participating in foundational Islamic education programmes.
It provides a modest, attendance-based incentive as recognition of a learner's commitment to acquiring essential Islamic knowledge, rather than as financial assistance.
2What are the objectives of the CLS?
- To encourage consistent participation in foundational Islamic education programmes.
- To improve course completion and learner retention.
- To evaluate the effectiveness of attendance incentives in supporting sustained learner engagement.
3Who is eligible for the Converts' Learning Support incentive?
The incentive is open to verified converts and potential converts who are enrolled in eligible foundational or modular courses.
4What programmes are covered under the Converts' Learning Support (CLS)?
- Beginners’ Course on Islam (Regular)
- Beginners’ Course on Islam (Express)
- Let’s Pray 1 (Regular)
- Let’s Pray 1 (Express)
- Code of a Muslim 1
- Code of a Muslim 2
- Journey of Faith 1
- Journey of Faith 2
- Quran Module 1
- Quran Module 2
- Quran Module 3
- Quran Module 4
5How much is the incentive?
$40 per course
- Beginners’ Course on Islam (Regular)
- Beginners’ Course on Islam (Express)
- Let’s Pray 1 (Regular)
- Let’s Pray 1 (Express)
$60 per course
- Code of a Muslim 1
- Code of a Muslim 2
- Journey of Faith 1
- Journey of Faith 2
- Quran Module 1
- Quran Module 2
- Quran Module 3
- Quran Module 4
6What is the attendance requirement to claim the incentive?
You must achieve a minimum attendance of 75% in your registered course.
7How is the 75% minimum attendance calculated for each course?
- Beginners’ Course on Islam (Regular & Express) - 6 of 8 classes
- Let’s Pray 1 (Regular) - 4 of 6 classes
- Let’s Pray 1 (Express) - 3 of 4 classes
- Code of a Muslim - 8 of 10 classes
- Journey of Faith - 6 of 8 classes
- Quran Modules 1 & 2 - 10 of 12 classes
- Quran Modules 3 & 4 - 8 of 10 classes
8How is my attendance tracked?
You must scan the attendance QR code displayed by your teacher both at the start of the lesson or before the lesson ends.
9What should I do if my attendance falls below 75%?
You may submit an appeal to make up for one missed lesson if you have a valid reason (such as medical, work, or family emergencies).
You must submit your appeal through the LMS Feedback & Claim Form along with official supporting documents (e.g., Medical Certificate, official employer letter) within 7 working days of notification.
10What types of supporting documents are accepted for an appeal?
If you are submitting an appeal to replace a missed class, please provide one of the following valid documents along with your LMS Feedback & Claim Form:
- Medical Documents: A valid Medical Certificate (MC) issued by a registered clinic or hospital covering the date of the missed class.
- Official Letters: A detailed letter from your employer verifying a work duty clash, or an official letter from an academic institution certifying a class clash.
- Administrative and Legal Notices: A court summons or official legal notice for a specific date and time, or official notification of an unscheduled, mandatory school event.
- Proof of Pre-existing Travel: A detailed travel itinerary booked before enrolling, or a booking confirmation for significant, pre-planned travel.
- Compassionate and Personal Matters: A death certificate or condolence notice for an immediate family member, or official documentation proving a personal or family emergency.
- Proof of Emergency: A police report or incident report from an accident, or documentation for a property emergency.
11How do I submit my claim?
During your last class, your teacher will provide time for you to complete the Feedback & Claim Form in the LMS.
In this form, you must provide your bank details and complete a self-check of your attendance.
12When can I submit and process my claim?
For verified converts: You must submit your claim form at the end of your final class.
For potential converts: You must still fill out the claim form at the end of your course, but your claim will only be processed and completed after your official conversion ceremony.
13When will I receive my incentive payment?
For standard claims: Payments are typically disbursed to the student's bank account by the 15th of the following month.
For appeal cases: Appeal cases are processed in the month following the submission. Once your appeal is approved and verified by the Education Division, the payment will be disbursed by the 15th of that subsequent month.
14What if I do not have a local bank account?
If you do not have a local bank account, you can make a cash claim in person.
However, you must collect your cash incentive within two weeks after your final lesson, otherwise, it may be forfeited.
15Can I claim the incentive for the same course multiple times if I retake it?
No, each eligible course can only be claimed once by the same learner.
Terms and conditions
1. Eligibility & Scope
The Converts’ Learning Support incentive is open to verified converts and potential converts enrolled in foundational Islamic education programmes under the Education Division (ED).
The incentive applies to courses commencing on or after October 1, 2026.
Eligibility is verified through official MCAS records or a scheduled conversion appointment with the One-Stop Centre for Converts (OSCC).
The incentive applies to both onsite and online courses, provided attendance can be reliably recorded through the Learning Management System (LMS).
2. Eligible Courses & Incentive Amount
$40 Per Course: Beginners’ Course on Islam (Normal/Express) or Let’s Pray 1 (Normal/Express).
$60 Per Course: Code of a Muslim (1-2), Journey of Faith (1-2), and Quran Modules (1-4).
3. Attendance Requirements
Learners must achieve a minimum attendance of 75% in their registered course to qualify for the incentive.
Attendance must be recorded by scanning the QR code displayed by the teacher at the start and before the end of each lesson.
4. Claim Rules & Limitations
Each eligible course may only be claimed once by the same learner.
Incentives are strictly for the enrolled learner and are non-transferable.
For potential converts, claims will only be processed and completed after their official conversion ceremony.
5. Disbursement Method & Deadlines
Incentives will primarily be disbursed via a local registered bank account.
Electronic payments are scheduled to be disbursed to the student by the 15th of the following month.
Eligible learners without a local bank account must collect their incentive in person within two weeks after the final lesson.
6. Appeals Process (Absences)
A learner who falls below the minimum 75% attendance threshold may appeal to make up for one missed lesson if they have a valid reason.
Valid reasons must be supported by official documentation, such as Medical Certificates (MCs), employer letters regarding work duties, academic institution letters, legal notices, proof of pre-existing travel, or death certificates for compassionate matters.
All appeals and supporting documents must be submitted within 7 working days of notification.
The final decision on any appeal rests with MCAS Management.