Return Policy

Thank you for shopping at Muslim Converts’ Association of Singapore. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Returns are only applicable to defective items. You have 7 calendar days from the date of receipt to return an item. To qualify for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required.

Refunds & Exchange

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or exchange after inspecting the item. If your return is approved, we will initiate either refund to your credit card (or original method of payment) or exchange of the returned item. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

For General Paid Courses:

• Registered participants who wish to withdraw*/postpone from the course are required to email the Education Division at education@darul-arqam.org.sg no later than 3 working days from the day of the course. Withdrawals or postponements done less than 3 working days from the date of course are considered as last-minute withdrawals/postponement.
• The organizer shall not REFUND the course fee to any participant who has failed to inform the Education Division within the time frame. Request for rescheduling for such last-minute withdrawals will NOT be entertained.

*Withdrawal policy

• 2 weeks’ notice – 100% Full refund
• Less than 2 weeks but not later than 3 days – 75% refund
• Less than 3 days or after class commencement – No refund

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us using our contact form.